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Complaints

Updated August 2025

5.1 | Complaints

5.1.A | Types of complaints may include, but are not limited to:

  1. General Complaints:
    1. This form is administered by the Office of Human Resources/Payroll, which provides an entry point for any type of complaint. Complaints initiated through this general form are monitored by the Office of Human Resources/Payroll and then forwarded to the appropriate Vice President for process and resolution.
  2. Discrimination:
    1. West Texas A&M University students, employees, faculty, vendors, visitors, or others with an online method to file a formal complaint or report specific information related to an alleged incident(s) of discrimination, harassment, or retaliation can complete a Complaint Form located here: https://apps.wtamu.edu/complaint/.
  3. Accessibility Accommodation:
    1. Students with accessibility-related complaints may utilize this process. Students must demonstrate that they have made a good-faith effort to resolve the complaint with the parties involved. If the complaint is not resolved satisfactorily, the student may visit with the Assistant Vice President for Student Affairs. The Assistant Vice President may take up to five working days to determine an appropriate resolution. During this process, informal discussions will take place with all parties involved in an attempt to resolve the complaint. If no informal resolution is determined within five working days, the student may request the complaint be referred to the Accessibility Accommodations Appeals Committee. Recommendations of the Accommodations Appeals Committee will be forwarded to the University President for final approval and implementation. More information about this process can be found here: https://www.wtamu.edu/student-support/student-accessibility/index.html.
  4. Civil Rights and Title IX:
    1. In compliance with TAMU System Regulation 08.01.01, Civil Rights Compliance and WTAMU Rule 08.01.01.01.W1, Civil Rights Compliance, students can submit a complaint or report an incident through the online reporting form, found here: https://cm.maxient.com/reportingform.php?WestTexasAMUniv&layout_id=0. Upon receipt of a complaint that falls within the scope of Civil Rights or Title IX, the Civil Rights and Title IX Compliance Director (CRTIXCD) will assign the complaint for investigation. The complainant will be contacted by CRTIXCD to ensure safety, support, and be informed of the administrative process.