Information Technology Telecommunications


The Telecommunications Services department works closely with the other departments within Information Technology to maintain a safe, cost-effective, reliable telecommunications network and data network physical plant.

The West Texas A&M University telecommunications system is purely Voice over IP (VOIP) and utilizes Cisco Call Manager. The network connects 42 buildings at the Canyon Campus, including 12 residence halls, and has over 1900 telecommunication devices attached. We also provide service to the Amarillo Center(Chase Building), Enterprise Network and Small Business Development Center in Amarillo.

The Telecommunications Services department provides other core functions including telecommunications and data network MACs (Moves, Adds, and Changes). Additionally, we provide 911 connection services to the University Police Department for emergency notification. Telecommunications Services also conducts all billing and charge-back account management for the Information Technology Division

Billing Services

IT Maintenance Review and Submission Procedures

Service Tickets and Maintenance Fee Assessments

Paperless Monthly Billing Reports Standard Procedures


 Telephone Services

Student Local Telephone Service Information