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Medical Services Patient Education and Information

Patient Education and Information

Please note that prices and medical information are subject to changeThis information is for resource information only. Please schedule an appointment with a provider for evaluation and treatment.

Staff Members of Student Medical Services

  • Board Certified Family Practitioner - James Gibbs, MD
  • Director - LuAnne Rickwartz, RN
  • FNP's - A nurse practitioner (FNP) is a registered nurse who has completed advanced education (a minimum of a master's degree) and training in the diagnosis and management of common medical conditions, including chronic illnesses.­ Nurse practitioners provide a broad range of health care services.­ They provide some of the same care provided by physicians and maintain close working relationships with physicians.­ A FNP can serve as a patient's regular health care provider.­ Candy Marshall, FNP and Wendy Hearn, FNP
  • Medical Office Manager - Lori O'Toole
  • Nurse Tech
  • Pharmacy Tech
  • Registered Nurses - Hayley Robinson, RN and LuAnne Rickwartz, RN
  • X-ray Tech - Donna Stevens

­Appointments, Eligibility and Billing

  • Appointments are required.­ schedule an appointment online:­ www.wtamu.edu/appointment or call 806-651-3287.­ Please keep your appointment and be on time or call to cancel or reschedule the appointment so that others may be able to get an appointment.­ There will be a charge for no shows/non cancellations within one hour of the appointment.
  • Minors - If the patient is 17 years old or younger, they need parental consent before treatment.
  • Eligibility - Currently enrolled students who have paid their student health fee are eligible for services. Please bring your Buffalo Gold Card to your appointment. You will be carded at the entrance of the VHAC Building.
  • Billing - Students are responsible for payment of any additional medical services other than the office visit, which is covered by the Student Health Fee (example:­ lab tests, injections, x-rays, medications, breathing treatments, additional medical services or medical equipment not returned).­ Patients who do not pay their bill within 14 days will be charged a $2.00 processing fee.­ A hold/restriction will be placed on your academic record until payment is received or medical equipment is returned.­ All fees are due at the close of each semester.­ Medical equipment needs to be returned within a two week period.­ A charge for the equipment will be added to your account after the two week period.­ Collection fees - Any unpaid balance not paid within 90 days or by the close of the semester is subject to collection fees assessed by an outside agency.­
  • Payments Student Medical Services accepts cash, personal check (please include driver's license, telephone number and address).  All payments made with major credit cards must be processed in person in Student Medical Services. 
  • Dependents - SMS does not provide services for dependents.
  • Holidays - Student Medical Services follows the holiday schedule of WTAMU.­ If classes are closed but the university is open, Student Medical Services will be open.
  • Severe Weather - If the University closes due to severe weather, Student Medical Services will also be closed.­ Please contact Student Medical Services on the following day to reschedule your appointment.­
  • Intersession - no services are available to the students during intersession.­ No health fees are charged.
  • No Shows - Patients that do not keep a scheduled appointment or cancel within one hour of the appointment time are subject to a no show fee of $15.00 per occurrence, $20 for specialists.
  • Processing Fee - a $2.00 processing fee is included with the billing after the 14th day.­ Patients are encouraged to pay at the time of services to avoid this processing fee.
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  • Emergencies - Sudden Life Threatening Illnesses or Injuries - Please call 911.­ This can include severe chest pain, difficulty breathing or not breathing, bleeding severe or profuse, loss of consciousness - severe,­ shock, seizures - serious, suicidal attempts, chemical eye injuries, rape, sexual assault, uncontrollable behavior, violent behavior, drug overdose - including alcohol, poisoning, and drowning.­ Call 911, start CPR if necessary.­
  • Minor Emergencies - Urgent Care can include accidents, burns, falls, chemical injuries, lacerations, concussions, eye injuries, chemical burns - provide first aid to the patient, call 911 if the emergency is severe.­ SMS is available for any minor emergency or urgent care.­­
  • Hospitals - BSA Health Systems Northwest Texas Healthcare System, Quail Creek Surgical Hospital and Amarillo VA Hospital are located in Amarillo, TX.

Allergy Injections

  • Allergy Injections - Allergy Injections are administered in our office.­ SMS does not provide allergy testing.­ We can administer the serum from your allergy specialist.­ You will be required to wait at least 15 minutes after your injection. Please send or bring in your serum,­ allergist's guidelines and current allergy injection record to Student Medical Services - WTAMU Box 61401, Canyon, TX­ 79016.­­ For a seasonal allergy­ prescription or injection, please schedule an appointment with a provider.­

Prescriptions and Medications

  • Accutane - is a medication used to treat acne.­ SMS does not prescribe Accutane but we can do the lab testing for another provider. This medication,­ can cause birth defects.
  • Antibiotics - Bacteria vs. Viral Illness
  • Class D Pharmacy - Student Medical Services has a Class D Pharmacy.­ We sell approximately 40 medications. We cannot transfer a prescription from another pharmacy to ours. The patient can transfer medical records from his or her primary care provider.­ If we do not have the medication in stock we will write a prescription or call the prescription in to a local pharmacy.­
  • Cold Packs­ - Cold packs are offered free to students upon request. These packages include:­ decongestants, antihistamines, cough drops, and a tea bag. No appointment required for a cold pack.­
  • Orsythia­ ­ birth control prescriptions that­ are sold at SMS.­ To refill your prescription, simply call 806-651-3287 to place an order.­ Refills require 3 to 5 days to process. If you do not have a current prescription on file, you will need to set up an appointment with a provider for a women's healthcare appointment.­  Other contraceptive  prescriptions can be called in to your local pharmacy. 
  • Refills - If you have a current prescription on file through the SMS Pharmacy, please call 806-651-3287 to refill your prescription. If you have completed your prescription and have no further refills, you will need to reschedule an appointment with your provider to get a new prescription.­

Mental Health­

  • Attention Deficit Disorder - Student Medical Services does not perform ADD or ADHD testing in our office.­ A diagnosis from a psychiatrist or other health care professional is required. This will require providing copies of medical records prior to the appointment.­ ADHD medications will not be prescribed for anyone with a history of cardiac disease, including arrhythmias, or to anyone with a history of substance abuse. The patient will be required to get an EKG, CBC and CMP.­ There will be charges for these procedures.­
  • Counseling Services­ please call 806-651-3240.
  • Anxiety
  • Depression
  • Mood Disorders

Women's Health

These appointments could take at least 30 minutes.­ Please plan accordingly.­

  • Breast Exams
  • Colposcopy - Colposcopy is a common gynecology follow-up for abnormal pap smears.
  • Contraceptives - Birth Control­ offers a variety of contraceptive prescriptions.­ Once you have received a prescription from SMS, you can call 806-651-3287 to reorder your refills.­ Please allow two to three business days for refills.­
  • Depo Provera Injections As with any contraceptive prescription, the patient will be required to schedule an appointment with a provider for evaluation.­ This may include a pap smear and/or STD testing.­ Please plan on at least 30 minutes for the appointment if this is your first visit.­
  • Emergency Contraception is prescribed at SMS -­ Plan B One-Step® is a backup plan that helps prevent pregnancy after unprotected sex or birth control failure. Plan B One-Step® is not regular birth control and should not be used that way as it is not as effective. It contains levonorgestrel, the same ingredient found in many birth control pills. It should not affect or terminate an existing pregnancy.
  • OB Maternity Care Student Medical Services does not provide OB or Maternity Care.­ We can do­ pregnancy testing,­ and make referrals.
  • Pap Smear Information- What is a pap smear?­ The Pap test, also called a Pap smear, checks for changes in the cells of your cervix. The cervix is the lower part of the uterus (womb) that opens into the vagina (birth canal). The Pap test can tell if you have an infection, abnormal (unhealthy) cervical cells, or cervical cancer. SMS offers a women's annual health exam which includes the pap smear and a STD test (gonorrhea and chlamydia).­ The exam takes about 30 minutes.
  • Pregnancy Testing - SMS performs pregnancy testing both urine and blood testing.­ Appointments with a provider are required.
  • ­Preventing Unplanned Pregnancy and Completing College: Online Lessons - The National Campain to prevent teen and unplanned pregnancy.

  • STD Testing - Confidential ­ Gonorrhea and Chlamydia, Syphilis, HPV , HIV , Hepatitis A­ , Hepatitis B , Hepatitis C -­ and Herpes testing are available at SMS. ­­ Appointment time for females - at least 30 minutes. ­

Men's Health

  • Condoms are free.­ The patient can take a small handful at no charge.­­ The condoms are provided to Student Medical Services by the Texas Department of State Health Services.­
  • STD Testing - Confidential Gonorrhea and Chlamydia, Syphilis , HPV,­ HIV, Hepatitis A , Hepatitis B,­­­­ Hepatitis C, and Herpes­ testing are available at SMS. ­­ ­
  • Testicular and prostate exams

Medical Equipment­

Medical equipment can be loaned for a two week period or purchased.­­ The student may purchase the equipment at a reasonable charge.­ A restriction or hold will be placed on the student after two weeks if the equipment is not returned or purchased.­

  • Crutches
  • Ace Bandages
  • Ankle Brace
  • Arm Sling
  • Walking Boot
  • Boot Liners­ (must be purchased)
  • Nebulizers
  • Post Op Shoe
  • Sling
  • Splint
  • Wrist Splint
  • Wheelchairs - SMS can no longer loan out the wheelchairs.­

Lab Testing, X-rays and EKG

You may need to be fasting (nothing to eat or drink at least 12 hours prior to the test).­ Please schedule these tests in the morning, if possible. All lab testing, (except for TB testing), X-rays and EKG's require an appointment with a provider or orders from a provider.­­ This is not a complete list of lab testing.­ Please contact SMS at 806-651-3287 for a specific lab test price.­ Appointments are required.

  • CBC
  • CMP
  • Drug Testing
  • EKG -an appointment with a provider is required..
  • Lab Results - please check your Healthy Buffs account for results.­ You should receive an e-mail or you can login by going to www.wtamu.edu/appointments
  • Lab Testing - You will need to schedule your appointment with a provider unless you have orders to get a lab test.­ There will be a charge for all lab tests.
  • Lipid Profile
  • Medical Profile {C} Includes:­ CMP,­ CBC­ Lipid , T3 Uptake , T4,­ and TSH
  • Mono Test
  • TB Testing - Tuberculosis Testing­ - The patient must return within 48 to 72 hours, therefore no TB testing will be administered on Thursdays.­­ No appointment necessary - hours 8:30 - 11:15 a.m.; 1:30 - 4:15 p.m.
  • TSH
  • Thyroid Panel
  • Pregnancy Testing Pregnancy testing is available at SMS.­ Appointments with a provider is required.­ Urine lab test Serum Lab Test -
  • Urinary Analysis
  • X-rays - Patients must be seen first by a provider or have orders to have X-rays.­

Immunizations and Vaccines

No appointment is necessary for immunizations or vaccines.­ Please come in during the following­ hours:­ 8 a.m. - 11:15 a.m.; 1:30 p.m. - 4:15 p.m.

  • Flu Vaccines
  • Hepatitis A Vaccine ­­ a series of two vaccines­ 1st month and 6th month
  • Hepatitis B Vaccine­ series of three vaccines - 1st month, 2nd month and 6th month.­
  • MMR Vaccine - Measles, Mumps and Rubella­ is recommended but not available at SMS.
  • HPV - Gardasil Vaccine - series of 3 vaccines.­ If you are over the age of 18 and are low income, have no insurance or your insurance does not cover the vaccine you may qualify for the Merck Patient Assistance Program.­ Please ask the receptionist for this form.­ You must complete these forms each time you get the vaccine.
  • Meningitis Vaccine -­ Please submit your documentation to Admissions.­ FAX 806-651-5285.­  wtamu.edu/meningits
  • Immunization Records - An authorization to release medical records must be signed by the patient prior to releasing any medical record.
  • Rabies Vaccines - contact the Biology Wildlife Department­
  • Texas Vaccine for Children Program this program is available for students that are 18 or younger who are uninsured.­ This includes the meningitis vaccine for $10.00
  • Tetanus Diphtheria and Pertussis Vaccines -


  • Insurance - The Texas A&M University System Student health Insurance Program offers an optional health insurance plan for students to purchase through­ Academic Health Plans underwritten by BlueCross Blue Shield for enrollment or more information go to the ­ West Texas A&M University Student Health Insurance Web Pageor call 855-247-2273.­www.academichealthplans.com/wtamu/
  • Insurance Billing - Student Medical Services can file your insurance claim.­ Please provide a copy of your insurance card at the time of your appointment or within two weeks of your appointment.­
  • Worker's Comp - Student Medical Services does not file Worker's Comp.
  • Medicaid - Student Medical services does not bill Medicaid and are not Medicaid Providers.

Medical Records

Diseases and Conditions - Information provided by: Centers for Disease Control and Prevention

Not all diseases and conditions are listed.­ This information is for resource information only. Please schedule an appointment with a provider for evaluation and treatment.


  • Cryotherapy/Liquid Nitrogen is used for the treatment of warts.­­ An appointment with a provider is required for initial evaluation.
  • Ear Wax Removal - Appointment with a provider or nurse required.
  • IV Infusions Appointment with a provider required.
  • Minor Surgery - removal of moles, skin tags
  • Nebulizer Treatments -
  • Pap Smears -
  • Physical Therapy - SMS does not provide physical therapy.­ We can refer to another facility.
  • Stitches - sutures
  • Toenail - Ingrown Excision

Patient Assistance Program

  • Patient Assistance Program - Hayley Robinson, RN, is our Patient Assistance Advocate.­ Patients that are on routine medications and who cannot afford their medications may qualify for patient assistance through the manufacturer of the medication.­ The patient will need to schedule an appointment with Hayley Robinson, RN. ­ Please bring your financial statements, income tax forms (including W2 forms), etc. to show proof of financial need.­ This does not include contraceptive medications.


  • Referrals - The patient can request a referral to a specialist.­ The patient will need to make an appointment with a provider first to be evaluated.

updated 7/21/17