Counseling Services - Conflict Resolution

Conflict Resolution 

Types of People with Problem Behaviors

  • Attention-grabbers
  • Whiners
  • Dominators
  • Yes-people
  • Nay-Sayers
  • Two-timers

How to Deal with These People

  • Explore a variety of approaches and develop a successful strategy
  • Modify your own reaction
  • Advise the student that it will benefit him/her to behave differently.

Characteristics Needed in Dealing with Conflicts

  • Optimism
  • Realism
  • Humor
  • Rationality

Characteristics That Will Hinder Your Dealing with Conflicts

  • Anger
  • Anxiety