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Hours
of Operation -Summer:
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Contact
Information: |
Monday
- Thursday 7:30 a.m. - 5:30 p.m
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Phone:
806-651-4357 |
| Friday 7:30
a.m. - 11:30a.m. |
Fax:
806-651-7929 |
| Email:itsc@mail.wtamu.edu |
| Hours
of Operation -Fall/Spring: |
Location:
HELC 29 |
| Monday
- Friday 7:30
a.m. - 5 p.m. |
| The
Information Technology Service Center (ITSC) is a centralized
location for faculty, staff, and students to request
assistance with IT related problems or questions. The
IT Service Center is staffed by a full-time Help Desk
Manager, and several student employees.
Upon
receiving a call, an IT Service Center employee will
attempt to resolve all problems at the initial point
of contact. However, certain problems will require
the attention of more specialized technical personnel,
at which point the ITSC employee will enter a work
order and route it to the appropriate department for
assistance. The receiving department will then contact
the customer and work with them to resolve the problem.
The
ITSC is located in Room 29 of the Hastings Electronic
Learning Center and may be contacted by phone at (806)
651-HELP (4357) or via email at itsc@mail.wtamu.edu.
Forms and Documentation
Click here to download forms and documentation
Need help with Self Service? View the online training here.
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To
request services from any Information
Technology unit, please contact
the Information Technology
Service Center at extension
4357 (HELP).
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