We have acknowledged the many
changing trends in technology and
how these changes have impacted
our customer community. Plans are
in development to take advantage
of these new trends, enhance the
accessibility and usability of
technology resources, and extend
and revamp our service areas.
Quality customer service
is the focus of Systems Support Services, and our
customer’s honest feedback is vital to our success.
Our customer’s needs are changing and we stand
ready to deliver effective and efficient solutions
to meet their needs. As a guide, Systems Support Services
follows the Customer Service Circle, which may be
viewed here: Customer
Service Circle.
The departments that will ensure
we meet the ever-changing needs
of our customers are:
The Information
Technology Service Center,
which is the centralized location
for students, faculty and staff
to request help for IT related
problems or questions.
PC
Support, which provides faculty
and staff with technical assistance
and maintenance for WTAMU authorized
workstations, network printers,
and related peripherals.
Networking
Services, which works
closely with the other departments
of Systems Support Services to
maintain a safe, cost-effective,
reliable
network infrastructure for students,
faculty and staff.
