The Department of Academic and Information Services (AIS) provides resources and support for academic and administrative systems across the campus of West Texas A&M University. Academic and Information Serivces is composed of four departments:

The Distance Education group provides students, faculty and staff instructional and collaborative opportunities by implementing and supporting online and interactive video conferencing media.

The Instructional Innovation and Technology Lab (IITL) provides students, faculty and staff access to state-of-the-art multimedia hardware and software. Several computer and presentation devices are available to check out for use in the classroom. In addition, IITL staff assists faculty and staff in the development of high-tech presentations, graphic imagery, and presentation of research findings.

Information Services offers assistance using administrative application programs and provides custom programming when needed as well as assisting users in filing complex state and federal reports.

Web Services, an extension of Information Services, is responsible for WWW systems development and technical support and maintenance for both academic and administrative clients. The applications include, but are not limited to, web access to Student Schedule & Grades, web-based Grade Entry, and web-based Application for Admission for all prospective students. This group also supports the enhancement of web access to the RISC information systems.

The Hastings Electronic Learning Center Open Access Lab (OAL) provides state-of–the-art computing facilities on a ‘drop-in’ basis for students, faculty, and staff. In addition, five large classrooms are available for reserved use by University departments.

Lab assistants are on duty throughout the day and evening. They assist users with logging in, accessing common applications, browsing the Internet, printing (color and B&W), saving files on a network server, scanning images or creating video projects on either Dell or Macintosh systems.