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Information Technology Performance Metrics

I.T. Service Level Agreement (SLA). January 2014 Track-It Statistics. 99% I.T. Customer Satisfaction Rating. See table below for I.T. departments and their statistics. Graphic shows the Number of Work Orders, Work Orders Completion Time in 24 Hours, Work Orders Completion Time in 2 Days, Work Orders Completion Time in 5 Days, and Customer Satisfaction Ratings for each I.T. department in January 2014. 

 

I.T. Department   Emergency (Completion Time in 24 Hours)  High (Completion Time in 2 Days) Standard (Completion Time in 5 Days)   Number of Work Orders Customer Satisfaction Ratings 

I.T. Service Level Agreement (SLA)

January 2014

Track-It Statistics

99% I.T. Customer Satisfaction Rating

 ITS  1.00  1.01  1.45  247  100.0%
 IS  1.00  1.04  1.75  1238  99.8%
 SECURITY  1.00  1.04  1.16  303  99.8%
 NETWORKING  1.00  1.00  1.60  396  99.0%
 ITSC  1.00  1.07  1.46  1476  98.2%
 TELECOM  3.00  1.00  1.66  228  98.0%