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What is the "Compact with Texans"?
In 1999
the State of Texas passed the Customer Service
Standards Act (SB 1563). This act requires
each state agency, including universities,
to establish a set of customer service standards
and to gather information regarding the quality
of services delivered to its customers.
What follows is the
Compact for West Texas A&M University
in order to disclose the University's commitment
to service and to report data concerning customer's
views of strengths and weaknesses of the organization.
What is the mission of West Texas
A&M University?
West
Texas A&M University, a member of The
Texas A&M University System, is dedicated
to providing a high quality baccalaureate
and graduate education using traditional delivery
and information technology systems where appropriate.
West Texas A&M University is committed
to serving as the principal academic, cultural,
technical, service, and research center of
multi-state region surrounding Canyon and
Amarillo, through the collective and individual
efforts of the faculty, staff, and students.
West Texas A&M University's mission is
to educate students to informed, responsible,
creative and articulate decision makers who
will exercise good citizenship, appreciate
diversity and be professionally competitive.
West Texas A&M
University's major areas of emphasis include
but are not limited to teacher preparation,
business, agriculture, fine arts, health care,
and the sciences. All programs shall be built
upon a solid foundation of required courses
in communication, history and political science,
and studies which develop strong critical
thinking and problem-solving skills as well
as an understanding of cultural diversity
and an appreciation for the fine arts and
humanities.
Who are the
primary customers of the University?
West Texas A&M
University serves three overlapping groups
of External Customers - students,
students' parents/guardians, and citizens
of the geographic area. The University recognizes
the currently enrolled students as the primary
customers. Therefore, the establishment
of service standards and the acquisition of
data related to the quality of services will
focus on the students of West Texas A&M
University.
What are the
service standards and principals for customers
of the University?
- Treat students with respect and courtesy
- Provide professional services to students
- Investigate student complaints in a
timely manner.
- Provide students with accurate and useful
information on the University's Website
What offices can a customer contact
for assistance?
The
following is a listing by general areas that
can be contacted for assistance.
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| University Information |
West Texas A&M University
2501 4th Avenue
Canyon, Texas, 79016-0001
(806)651-2000
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| Admissions |
Office of Lila Vars
P.O.Box 60907
WTAMU
Canyon, Texas 79016-0001
1-800-WTAMU or (806)651-2020
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| Academic Programs |
Office of Dr. Flavius Killebrew
Academic Affairs & Provost
P.O.Box 60727
WTAMU
Canyon, Texas 79016-0001
bpetty@mail.wtamu.edu
(806)651-2044
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| Generic address for any
department of the University |
c/o (the respective Department)
West Texas A&M University
2501 4th Avenue
Canyon, Texas 79016-0001
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| Financial Aid |
Office Of Jim Reed
Student Financial Services
P.O.Box
60939
WTAMU
Canyon, Texas 79016-0001
financial.aid@mail.wtamu.edu
(806)651-2055
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| Student Services |
Office of Dr. Don Albrecht
Student Services
P.O. Box 60775
WTAMU
Canyon, Texas 79016-0001
dalbrecht@mail.wtamu.edu
(806)651-2050
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| Personnel |
Office of Mark Hiner
P.O.Box
60999
WTAMU
Canyon, Texas 79016-0001
personnel@mail.wtamu.edu
(806)651-2144
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| Graduate School |
Office of Dr. James Hallmark
Graduate School
P.O.Box 60215
WTAMU
Canyon, Texas 79016-0001
graduateschool@mail.wtamu.edu
(806)651-2730; Fax (806)651-2733
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| Bookstore |
Office of Bill Hockensmith
101 25th Street
Canyon, Texas 79016-0001
bookstore@mail.wtamu.edu
(806)651-2747
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| University Business |
Office of Gary Barnes
Business & Finance
P.O. Box 60215
WTAMU
Canyon, Texas 79016-001
blindsey@mail.wtamu.edu
(806)651-2095
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| Alumni Information |
Office of M. Keith Brown
Alumni Association
P.O. Box 62833
WTAMU
Canyon, Texas 79016-001
alumni@mail.wtamu.edu
(806)651-2311
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| Website Information |
Office of Robert Boone
Web Support
WT Box 60811
Canyon, Texas 79016-0001
webmaster@mail.wtamu.edu
(806)651-7925
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Who is the Customer Relations Representative
for the University?
Gary R. Byrd, Ph.D.
Special Assistant to the
President
WT Box 60765
Canyon, Texas 79016-0001
Office Phone: (806)651-2097
Fax: (806)651-2096
vmaples@mail.wtamu.edu
If a customer has a complaint, what should
they do?
- The supervisor of the specific office involved
would normally handle an initial complaint
- If the student does not believe the complaint
was satisfactorily handled, then the policies
and procedures published in the Code of Student
Life (hardcopies are issued to all students
or consult the web version www.wtamu.edu/administrative/ss
) should guide the student
- Also, a student should feel comfortable forwarding
a complaint to the Customer Relations Representative
given in the preceding section
What are the current findings regarding
customer service for the
University? (Link to the 2002
Customer Service Report)
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| All contents copyright (C) 2002,
WTAMU. |
| All rights reserved. |
| This page last updated: 05 September
2003 |
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