Frequently Asked Questions If I am only taking online classes, do I need a BuffCard? We recommend that every student have an ID card. Although you may not use it very often, it may come in handy if you have to visit the computer lab on campus or decide to go to a sporting event where you can present your card for free admission. If my card is damaged, do I have to pay for a new one? If you card has been damaged in any way (dog chews it up, someone cuts it in half, it tears, etc.) bring in the pieces and we will replace your card for free. What do I do if I lost my card? If you have lost your card, please call our office or logon to your Buffalo Gold Card account. There is an option to freeze your card. Once your card is frozen, no one will be able to use the features on your card. If you find your card, you can call or come by our office and unfreeze your card. If you are unable to locate your card, come to our office in JBK 118 to have a new one printed. Lost and stolen cards will cost $10. I had a new card printed and lost it. I found my old card, can I just use it? Our system only allows one card to work at a time. Therefore, if you loose your most recent card and find an old card, it will not work. We cannot make your old card work for any reason. You will have to pay another $10 for a new card. Can I have a back-up ID so if I forget mine, I have another one to use? Our system will only allow one card to work. Once we print a new card, all other cards are invalid. There is no way for us to make two cards work at one time. Can I get money off of my card? When you graduate or withdraw from the University, you may fill out a refund form and receive any balance above $10.00 that is on your card. There is no way to receive cash off of the card. I have been admitted to WT. Can I go ahead and get my Buff Gold Card? You must be registered for classes in order to receive a Buff Gold Card. When you come to get your card, you must have a print out of your schedule with you and a picture ID (drivers liscense, state ID, etc.) Can you tell me anything about my meal plan? We can give you a balance of your Dining Dollars but that is it. We do not have access to any of your information regarding meal plans. You will need to contact Residential Living for questions about your meal plan. I can't get into my dorm! Can you help? As much as we would like to help you, we cannot. Call Residential Living and ask them about your card access. Does my card start working automatically? If you are a new student, your card will NOT start working until the first day of the semester. All dorm access starts at the same time. If you need to get in early for any reason, you must call Residential Living. Why isn't my credit card going through? We have had problems with cards not going through with a payment. Call your credit card company and talk to them. Our site has very strict Fraud Protection and this is usually the cause of problems. Make sure that your address is correct and that the zip code is correct. I took out an Emergency/Book Loan. Can you tell me my status? The Business Office and Financial Aid are the only offices that can give you that information. We can only see your balance. If you have questions about either of these please contact the Business Office at 806-651-2080 or Financial Aid at 806-651-2055. | 
