West Texas A&M University: Compact with Texans

Compact with Texans

What is the "Compact with Texans"?

In 1999 the State of Texas passed the Customer Service Standards Act (SB 1563). This act requires each state agency, including universities, to establish a set of customer service standards and to gather information regarding the quality of services delivered to its customers.

What follows is the Compact for West Texas A&M University in order to disclose the University's commitment to service and to report data concerning customer's views of strengths and weaknesses of the organization.

What is the mission of West Texas A&M University?

West Texas A&M University, a member of The Texas A&M University System, is dedicated to providing a high quality baccalaureate and graduate education using traditional delivery and information technology systems where appropriate. West Texas A&M University is committed to serving as the principal academic, cultural, technical, service, and research center of multi-state region surrounding Canyon and Amarillo, through the collective and individual efforts of the faculty, staff, and students. West Texas A&M University's mission is to educate students to informed, responsible, creative and articulate decision makers who will exercise good citizenship, appreciate diversity and be professionally competitive.

West Texas A&M University's major areas of emphasis include but are not limited to teacher preparation, business, agriculture, fine arts, health care, and the sciences. All programs shall be built upon a solid foundation of required courses in communication, history and political science, and studies which develop strong critical thinking and problem-solving skills as well as an understanding of cultural diversity and an appreciation for the fine arts and humanities.

Who are the primary customers of the University?

West Texas A&M University serves three overlapping groups of External Customers - students, students' parents/guardians, and citizens of the geographic area. The University recognizes the currently enrolled students as the primary customers. Therefore, the establishment of service standards and the acquisition of data related to the quality of services will focus on the students of West Texas A&M University.

What are the service standards and principals for customers of the University?

The following is a listing by general areas that can be contacted for assistance.

Treat students with respect and courtesy
Provide professional services to students
Investigate student complaints in a timely manner.
Provide students with accurate and useful information on the University's Website

What offices can a customer contact for assistance?

University Information	West Texas A&M University 2403 Russell Long Blvd. Canyon, Texas, 79016-0001 806-651-2000
Admissions	Office of Admissions P.O. Box 60907 WTAMU Canyon, Texas 79016-0001 admissions@mail.wtamu.edu 1-800-WTAMU or 806-651-2020
Academic Programs	Office of Dr. Wade Shaffer Academic Affairs and Provost P.O.Box 60727 WTAMU Canyon, Texas 79016-0001 bpetty@mail.wtamu.edu 806-651-2044
Generic address for any department of the University	c/o (the respective Department) West Texas A&M University 2501 4th Avenue Canyon, Texas 79016-0001
Financial Aid	Office Of Jim Reed Student Financial Services P.O.Box 60939 WTAMU Canyon, Texas 79016-0001 financial@mail.wtamu.edu 806-651-2055
Student Affairs	Office of Dr. Don Albrecht Student Services P.O. Box 60775 WTAMU Canyon, Texas 79016-0001 dalbrecht@mail.wtamu.edu 806-651-2050
Personnel	Office of Harvey Hudspeth P.O.Box 60999 WTAMU Canyon, Texas 79016-0001 personnel@mail.wtamu.edu 806-651-2114
Graduate School	Office of Dr. Angela Spaulding Graduate School P.O.Box 60215 WTAMU Canyon, Texas 79016-0001 graduateschool@mail.wtamu.edu 806-651-2730; Fax 806-651-2733
Bookstore	Office of Terry Nepper 101 25th Street Canyon, Texas 79016-0001 bookstore@mail.wtamu.edu 806-651-2747
University Business & Finance	Office of Gary Barnes Business & Finance P.O. Box 60188 WTAMU Canyon, Texas 79016-001 dmiller@mail.wtamu.edu 806-651-2095
Alumni Information	Office of Becky Stogner Alumni Association P.O. Box 60753 WTAMU Canyon, Texas 79016-001 alumni@mail.wtamu.edu 806-651-2311
Website Information	Office of Trey Roach Web Communication Manager WT Box 60788 Canyon, Texas 79016-0001 droach@mail.wtamu.edu 806-651-2124

Who is the Customer Relations Representative for the University?

Office of the President
West Texas A&M University
806-651-2100
smcilroy@wtamu.edu

If a customer has a complaint, what should they do?

The supervisor of the specific office involved would normally handle an initial complaint

If the student does not believe the complaint was satisfactorily handled, then the policies and procedures published in the Code of Student Life (hardcopies are issued to all students or consult the web version) should guide the student.

Also, a student should feel comfortable forwarding a complaint to the Customer Relations Representative given in the preceding section.

What are the current findings regarding customer service for the
University? (Link to the Customer Service Report)